Delete my account
You can delete your Dewcup account and everything in it, from the app or by email.
In the app
- Open Dewcup and go to Settings.
- Tap Delete my account.
- Confirm.
Want a copy first? Tap Export in Settings before you delete.
By email, if you no longer have the app
Email [email protected] with the subject "Delete my account".
- Tell us the Apple or Google email you signed in with, so we can find your account.
- We reply to that address to confirm it's you before we delete anything.
- We confirm within 1 business day.
Cancel your subscription first
Deleting your account doesn't cancel a subscription. Apple and Google bill you, so cancel in your store's subscription settings. The steps are on the support page.
What gets deleted, and when
- Right away
- Your sign-in, and everything Dewcup stored on your phone.
- Within 45 days
- Your check-ins, tags, notes, chats with Sprout, the list of what Sprout remembers, and your consent records, from our servers and our backups.
- The AI provider
- Chat text and notes you allowed us to send. How long the provider holds its copy: [to be filled in]
What we keep, and why
Nothing. After deletion we hold no check-ins, notes, chats or account details about you.
Draft. Not reviewed by a lawyer yet. A lawyer may require us to keep a billing or consent record for a set time. If so, this line will name exactly what we keep and why. Apple and Google keep their own purchase records under their own policies.